FAQs
Is it possible to buy products by mail order?
Yes, we offer this service. Write to us at: info@masenzgroup.com.
Where are the products manufactured?
In Carrer Narcís Monturiol 37, Sant Just Desvern, Barcelona, Spain.
Are they halal and gluten-free?
Yes, they are certified halal and gluten-free.
Do they contain sugar?
No. Some have fructose; others, such as tablets, have no sweeteners. Check labels.
Are they vegan?
More than half are. Check labels.
Do you offer international shipping?
Yes, we offer delivery to several countries. Shipping costs and delivery times vary depending on the destination.
What types of products or services do you offer on Masenz?
We offer a selection of specialized products and services. Each item is carefully chosen for its quality and value for money.
How can I check if an item is in stock?
To check the availability of an item, you can send us a request by email. We will respond promptly with the current stock information.
Can I cancel or modify an order?
You can modify or cancel your order within 30 minutes of confirmation, provided that processing has not yet started. Please contact our customer service as soon as possible.
How can I contact customer service?
By email: export@masenzgroup.com
What are your business hours?
We are available on business days, from Monday to Friday.
Contact us
If you have any questions about this Privacy Policy, you can contact us:
- Collaborations: info@masenzgroup.com
- Marketing: marketing@masenzgroup.com
- Phone: +(34) 933 484 605