Frequently Asked Questions (FAQ)
This space gives you access to answers to the most frequently asked questions about our products.
Can I buy your produts by mail order?
Yes, we offer mail order services for your convenience. Simply reach out to us at info@masenzgroup.com to place your order or inquire about our products.
Where are your products made?
All our products are manufactured at Carrer Narcís Monturiol 37, Sant Just Desvern, Barcelona (Spain).
Are Masenz's products halal?
Of course, all our products are halal certified, which guarantees compliance with dietary requirements.
Are Masenz's products gluten free?
Yes, all our products are gluten-free, meeting the needs of individuals with dietary restrictions.
Do Masenz's products have sugar?
No, none of our products have sugar. Most of them have fructose, and some of them (specially pills and tablets) don't have any kind of sweetener. Please refer to the label for more information.
Are Masenz's products vegan?
More than half of our products are vegan. Please check the label to know if the product is vegan.
When is the best time to take a supplement?
It varies depending on the product. Refer to the label or consult a healthcare professional for guidance.
Can Masenz's product be taken by children?
Yes, we have specific products for kids under the brands Masvitam and Pactol, formulated specifically for the needs of children. We also have products suitable for babies. You can consult all our children's products in our online catalog.
What is the corretct way to conserve a product?
Follow the instructions on the packaging for proper conservation and storage.
What is the corretct way to transport a product?
Our liquid products in 100ml, 150ml and 200ml are storaged in glass bottles, be careful in case of transportation.
The rest of the products in liquid (sticks, 10ml, 30ml, 50ml drops or syrup) and in solid (powder, capsules, tables and softgel) are stored in plastic containers, so they are less fragile when transported.
Whats is the best way to contact Masenz's team for a potential collaboration?
For collaboration inquiries, email us at info@masenzgroup.com.
How do I contact the Marketing team?
To contact our marketing team, send an email to marketing@masenzgroup.com
How do I apply for a position at Masenz?
Please send your resume to info@masenzgroup.com or visit our careers page for openings.
Where cann I find your Privacy Policy?
You can find our Privacy Policy here.
Contact Us
If you have any questions, You can contact us:
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By email: info@masenzgroup.com
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By phone number: +(34) 933 484 605